I made an appointment to get my oil changed and wheels aligned. I dropped my truck (which I purchased at your dealership) off at 1:30 and made sure the service rep knew I needed my truck back that day. I came back at 5:30 to get my truck and your service rep Jeffrey Schneide said that he had not completed the alignment. He said he would have it done in the morning. I asked for a loaner car for the night, he said yes. Then he stated I needed $2400 in service repairs to my truck, I said I might be able to do that but would need to speak to my wife. He then said if I didn’t purchase the $2400 in repairs he would not give me the loaner. I explained that I had an appointment and he failed to finish the job in time. He then said I had two options, to pick up my truck and leave or spend $2400 in repairs. So I left and your dealership has lost my business.
Overall it was a good experience although the dealership was not able to fix all the outstanding issues with my new vehicle of only 3500 miles. I was notified my 2019 GMC Sierra had (3) current re-calls. When I brought my vehicle in for servicing they provided me with a loaner which was very convenient. My service representative Jeff Schneider was helpful and courteous. I also explained at drop-off my new vehicle was making a loud noise that appeared to be coming from the rear differential/universal joint area when it first was put into gear after sitting over night. Unfortunately they were un-successful determining a solution for this noise and it still exists. I was told someone would be contacting me about it through GM. I have not heard from anyone as of yet. The noise is a bit frustrating given it only has 3500 miles and is a $60k truck. I have purchased a new vehicle from Thompson GMC in 2017, 2018, 2019. This is my only complaint.
Taylor, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Thompson Buick GMC, we value our customers and we look forward to seeing you on your next visit.
I purchased a 2015 Chevy Tahoe in January of 2019. I started to have issues with the touch screen in October went back to the dealership to have it looked at. First the service person said that it would be replaced. Keeping in mind that I dropped the truck off the night before. The next day was when i was informed of the replacement screen, I was then told that it would take another day for it to get in. That makes a second day that my truck had to be there, also a recall was done on the break system that the were going to fix. When I went to pick up the truck I was told that the screen they ordered for my truck was used on another vehicle and they reset mine. The service guy also stated that I would have to re- enter all the information back because of the reset. When I got in the truck nothing had changed meaning there was no reset done. This January I took it back in because a message came up to service the driver assistance and track control, they were to also check the Touch screen again and do state inspection. Again the truck was left on a Thursday night, I didn't hear from the service department until around 3 o clock that they were still working on it. Then I was told it would be ready on Saturday when I was notified that time the dealership was closing and I couldn't get there before it closed. Monday when I went to pick up the truck I was told that the issue was fixed with driver and traction control error, I was also told that the truck passed inspection the touch screen issue was totally ignored. When I went to start the truck the battery was dead and had to be charged by the time it was ready and the service department was closed. The key was left with the secretary, while reading the paper work ti said that the truck inspection had been rejected even though I was told the truck passed, I called the service person on his personal phone that's when I was told about the codes . The two times I have dealt with Thompsons GMC service department have both been very bad> They have proven not to be honest with customers and not on time with there service. I will never buy or deal with them again.
David was great from his friendly welcome when I arrived, to his explanation of service and his help in applying savings coupons as well! Your waiting area was comfortable and I was able to work while I waited for my car to be ready. Thank you!