Better customer service now, however I had some work done on my wife's escalade and it's still not right, they lower the fronc end without our permission and never corrected, I have spent thousands of dollars at Thompsons I want my wife truck corrected
They forgot to reset tire pressure, All 4 tires were Low. forgot to reset oil life calculator, failed to replace their own oil change reminder sticker in windshield.I hope they did actually change the oil.
Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Thompson Buick GMC (919) 480-8429
Our service advisor Shawn is alway great to deal with. He’s honest and professional every time we see him. Swapped out a battery for us on Saturday. In and out so we didn’t have to leave the car. Going above and beyond. Thanks Shawn!
Was told that they will first need to keep my car for additional hours to get checked by technician, then was told that no transoloortation shuttle would or could be provided to me,, them was told that tech will not be able 5o look at my care to rianis problem, was assisted by a person who was very empathic to my concerns of him not giving me accurated information about my car issues or repair cost I nce a decision was made by myself to wait do to the staff not having accurate information I was then greeted by a cashier who had a attitude as if he did not what to be there at work, by ways if not speaking to me and appeared to be unfriendly By ways of when I asked a question of why is there no tech today he said there was one but not for my car? Many concerns this visit,🤔 extreme customer unsatisfaction
We are disappointed to learn of your experience here at Thompson Buick GMC, but will take this opportunity to improve. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Thompson Buick GMC (919) 480-8429