Anne, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Thompson Buick GMC prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
Deborah, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Karen, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Served in a timely manner. This was an oil change and routine check-up. The technician presented me with a dirty cabin filter, which I agreed to have replaced. I know that it takes much less than 5 minutes to change, since I have done it myself. I thought $30 labor was a bit excessive. Other than that, good service.
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
My car had to be kept overnight for a part to come in. Would not give me a rental car for the night and just offered me a ride back to the dealership. So had to cancel appointments because I had no car. When I picked up the car I didn’t think to check what they fixed and the USB port is still broken and doing the same exact thing as before.
Taylor, we would like to apologize for your recent experience at our service department. Please contact us at your earliest convenience as we would like to discuss this matter and work towards a resolution.
Richard, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Robert, thank you for your kind words. We feel our sales department is one of the reasons customers continue to visit Thompson Buick GMC. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next sales appointment!