My treatment at Thompson Cadillac GMC was great as usual. My vehicle was taken in and required maintenance was performed and my vehicle was returned to my satisfaction. Educated and courteous staff made another satisfying experience.
I had a poor experience with the service department. I brought my car in a few weeks back and they had to order a part. I scheduled another appointment when the part came in. I brought my car in and sat in the waiting room for about 15 minutes and was then told that they didn't have time to finish my car that day. I was frustrated that they would even schedule me if there wasn't enough time left in their work day to accomplish the task. I took time off work and drove 30 minutes there and back for no reason. I was told that the people that schedule appointments don't know how long things actually take. I don't think that is an acceptable business practice. The people scheduling appointments need to be trained, have a cheat sheet, or have a knowledgeable person review the calendar for appropriateness before each work day. On the bright side, Mike was friendly and gave me his card to contact him directly for me to schedule the next appointment.
I will admit that we had grown very frustrated with you all after multiple calls from you about getting a new car and then never being able to "make it work" for us. But Julius did a great job of getting us into a new lease that works for our budget and our size needs. He was easy to work with and helped us find a deal so we could lease again instead of just buying out our old lease. We are loving our new Acadia!
Delivered vehicle to my home in VA. Process was so easy and convenient. Had a problem with wind noise but Salesman, Brian, helped diagnose quickly. Very impressed with the overall experience and have shared with others.
I would like to recognize Sean Riley, Service Lane Manager, for his excellent customer service. Sean’s friendly, knowledgeable and professional demeanor makes him a valuable asset to the Thompson Buick team.
On 9/05/18 had my oil changed & tires rotated. On the following morning, a dashboard light came on informing me that the pressure sensor for my left rear tire had a problem needing service. I call to see if this had any relation to my tire service. I was informed that the service technician noted a problem with the sensor. I don't understand why I was never informed.
I was supposed to receive 2 free oil changes. You did not honor that. My Denali had over 24,000 miles on it. You did not take into consideration that it had nearly 8,000 on it at time of purchase. You did promise 2 free oil changes. I feel cheated.
I was greeted in a very polite and professional manner by the Service Adviser (David Dameron). he was prepared to take care of my car. I explained the problems I was having and he informed me they would be addressed; which they were. he kept me informed of the status of my car and necessary repairs needed. I felt he appreciated my business and was very good at taking care of my car. The service was great and I will continue to come back.