I did not have a satisfactory experience the first time I called about my dead battery. But I was able to deal with the head of the service department and was very satisfied at the attention I received. Which is the way it should be when you purchase a car. A large expense!
Sean is the best and always recommends what he thinks is best and tries to find coupons for me when my totals are going to be super high (>$500). It’s these little things that keep me returning to the dealership with my issues rather than going elsewhere that may be cheaper. My car is 10 years old and paid for so if I have to pay a little more to keep from having to buy a new one for as long as possible, I’ll do it. Thompson is by far the best service experiences I’ve ever had with any other dealerships.
Takes too long to complete purchase process. I guess some things will never change. I think it is completely unacceptable that the finance manager has to pressure sell all the extras after the sale has been made!
Dealership service was excellent. Problem was with the manual dealing with replacing key fob batteries. There are lots of information and warnings. BUT the instructions do not warn about making sure the CR2032 batteries are placed in a particular orientation (positive and negative poles). This resulted in having to bring the car to the dealership and incurring a $168 charge. My mistake - BUT there should be a warning in the manual.
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!