Keith was friendly and knew what to do with my warranty problem. Even though my car is 12+years old, Thompson had the repair part on hand and took care of the problem. Was in and out of the dealership in under 1 hour.
Appointment at 7 a.m, responded to call about diagnosis at 11, had to call at 12:30 again as there was no call back to be told that their must be something wrong with phone as the service rep only just got the message. Gave approval for repairs. No call back that day. Called next day to be advised that they are waiting for a part from Fed Ex. Never was advised that it would take more than a day or waiting on parts. Finally completed by 1;30 p.m. requiring me to leave work to get car. Car next day has same check engine alert with the same error code (per OnStar) . Not pleased.
The installation of my new module that I bought on-line to get on-board navigation on my 2016 Yukon went very well and I am totally satisfied. This will save me from having to subscribe to OnStar at $350 year to get their turn-by-turn navigation. In three years, this module and installation will pay for itself. Michael Bailey was very helpful with this project.
We enjoyed shopping for and buying a 2018 GMC Sierra 1500 at Thompson Buick GMC. The selection was great. We drove 3 different models with various equipment options before selecting the SLT Premium Plus package. Greg Somers deserves an award for his patience and guidance as we worked our way through the options and through getting us comfortable with all of the features.